Course Overview

In the heart of every emotionally intelligent leader are the abilities to connect, achieve, inspire and lead with resilience. Learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge. EI helps you create and sustain relationships at work and your personal life and when developed as a leader it gives you the leverage needed to inspire others for higher achievements.

Course Methdology

This training course is designed to be interactive and participatory. To maximize its effectiveness, the course relies on the use of video clips, individual and team exercises, and case studies and scenarios. Moreover, the course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants.

Course Objectives

By the end of the course, participants will be able to:
  • Lead and manage powerfully with presence and resilience
  • Raise their awareness to inspire and maintain positive and peaceful relationships
  • Improve their credibility and influence
  • Utilize empathy to develop strong relationships
  • Apply collaborative communication practices
  • Develop emotionally intelligent leadership and motivational skills to achieve team results

Target Audience

Executives, Senior managers and leaders who need to create a healthy, positive, productive workplace and organizational culture by enhancing their overall effectiveness through Emotional Intelligence.

Target Competencies

  • Leadership
  • Speaking and Listening Skills
  • Personal Influence
  • Personal credibility
  • Authenticity
  • Empathy
  • Coaching
  • Inspiring others
  • Collaboration
  • Managing change and resistance
  • Communication
  • Conflict management
  • Mindfulness

Course Outline

Emotional Intelligence and How to Become a Star Leader

  • History: Definition, Theories and Models
  • Intelligence: Intrapersonal and Interpersonal
  • Emotional Intelligence Defined
  • Emotional Quotient (EQ) Versus Intelligence Quotient (IQ)
  • Research Findings
  • Framework of EI Competencies

Self-Awareness and Self-Management: EI in Leadership

  • Self-Assessment
  • Scoring and Interpretation of Results
  • Self-Scoring EI Assessment

The EI Model of Leadership

  • The Competency Framework
  • The 4 Competency Clusters

The Leadership Competencies of Emotional and Social Intelligence

  • Definitions and Examples
  • Achieving emotionally intelligent personal influence
  • Improving your personal credibility to authentically influence others

Empathy the Heart of EI Competency Model

  • Definition and Examples
  • Empathy and Active Listening
  • Assessing your listening skills to improve EI
  • Applying empathy as a powerful influencing strategy when coaching

Emotional Social Intelligence and Leadership Competencies

  • Attaining healthy conflict with EI
  • Correlation Between EI Competencies, Styles, Climate and Results
  • Organizational Climate: The Six Components
  • Identifying the role of EI in 21st-century leaders

Flexing your Leadership Styles

  • The Six Styles
  • Situational Use of Each Style and Impact of Styles on Climate and ROI
  • Applying emotionally intelligent speaking and listening skills to leadership
  • Using emotionally intelligent mindfulness practices when team members experience stress
  • Addressing complex leadership challenges and opportunities
Location & Dates
Call us at +971 4 430 8394