Course Overview

Leadership communication goes hand-in-hand with success. As your responsibilities grow, your communication skills can help you succeed or hold you back. This results-oriented course will teach you practical techniques to shape your leadership messages, hone an authentic leadership voice, and engage in powerful conversations that achieve results. This program will help you become more persuasive in face-to-face communication in a range of settings, and understand the leading and reinforcing role social media can play. With fast pace and practice, you will learn to communicate with poise, clarity, and conviction – and the confidence of a leader.

Course Methodology

Short lectures interspersed with individual and group exercises designed to give each participant substantial practice in every targeted form of communication.

Course Objectives

By the end of the course, participants will be able to:
  • Deliver high-impact messages that are memorable and motivating.
  • Demonstrate grace under pressure and the ability to defuse tension.
  • Frame communications to different business situations and audiences.
  • Advise their employees tactfully and effectively.
  • Initiate difficult conversations and carry them through effectively.
  • Know the basics of PowerPoint and social media.

Target Audience

Experienced managers and executives seeking to "find their voice" or improve their communication style to meet their next leadership challenge including helping their employees communicate.

Target Competencies

  • Understand the basics of communication that drive all interactions in the workplace.
  • Be confident speaking publicly, formally and informally.
  • Techniques that overcome nervousness.
  • Convey your insights and recommendations effectively and precisely.
  • Cultivate a communication style that reinforces your leadership style.
  • Know how your formal, informal, written, verbal, face-to-face, remote, and social media interactions are all part of one communication style.

Course Outline

An Inventory of Communication Formats

  • Written/ oral - professional/ personal - prepared/ impromptu - standard/ unique
  • Good news/ bad news - old media/ new media - formal role/ informal self
  • Spoken language/ body language

You, Your Goals, Your Style

  • Your formal role and your informal self
  • Your relationships and your personality
  • Your strengths and weaknesses
  • Your favorite and least favorite forms of communication
  • Finding your voice

The Physiology of Public Speaking

  • Increased heart rate
  • Rapid and shallow breathing
  • The release of stress hormones

The Neuroscience of Public Speaking

  • The microphone gives you authority (Milgram)
  • People make up their mind about you long before you open your mouth (Gladwell)
  • Posture gives confidence, gestures signify leadership (Brinol, Goman)
  • Volume, modulation, articulation, and pauses all convey meaning (Pentland)
  • "Mirror neurons" cause your audience to imitate your emotions (Ramachandran)
  • We sync brain patterns when listening (Stephens)

Impromptu Speaking

  • We don't always get to pick the forum
  • Pause, look, and deliver
  • What you say and how you say it
  • The handoff

Group Presentations

  • Whether SATB - sing your part
  • Convey group cohesion and model reaction

Writing the Solo Speech

  • Audience, audience, audience
  • Anticipate their expectations - confirm or surprise - challenge or reassure
  • Think about them and what they expect - hope for - fear – need

Delivering the Solo Speech

  • Prepare, prepare, prepare - both your text and yourself
  • Don't let your insecurities get behind the wheel
  • The nonverbal messaging of presence, body language, delivery
  • Own the stage
  • Generate presence and charisma that command respect
  • Send clear messages that maximize audience understanding
  • Reading the audience in real time

Using PowerPoint to Reinforce your Message

  • "Notes on the wall"
  • Reinforcing you and your message - not pre-empting it
  • Pacing and powerful images

Finding Your Leadership Voice

  • Setting the course for others
  • Avoiding demotivation
  • Communicating the mission, reinforcing the values
  • Delegate authority in ways that prompt others to take responsibility
  • Being fully present and genuine
  • Knowing when the best communication is listening
Location & Dates
Call us at +971 4 430 8394