Course Overview

With busy schedules and the increasing workloads, developing people is becoming time consuming and in most cases we lose huge opportunities to size up our people and improve them. Having said that coaching is an under-utilized skill among most of the managers and many do confuse between coaching, training, mentoring and counseling. This course takes the learners in a step by step journey on transforming people into coaches who can influence their people into optimal performance.

Course Methodology

In this course we will be focusing on live coaching and role plays for different coaching situations to familiarize the participants of the process, tools, techniques and challenges in addition to the discussions and reflections.

Course Objectives

By the end of this course, learners will be able to:
  • Differentiate between coaching, mentoring, training, counseling.
  • Familiarize themselves with coaching as a developmental tool.
  • Understand the characteristics of successful coaches.
  • Decide when to use coaching vs. other tools. 
  • Value people’s difference and capabilities.
  • Follow up and track after the coaching engagement.

Target Audience

All professionals that are responsible of teams and developing their people for better performance and productivity.

Target Competencies

  • Caring about direct reports.
  • Developing direct reports.
  • Drive for results.
  • Sizing up people.
  • Managing Vision & Purpose. 
  • Listening.
  • Understanding others.

Course Outline


  • Importance of performance & productivity 
  • Theory of adult learning 
  • Self-assessment 
  • Human behavior and development of habits
  • The value of coaching on the long run 
  • Different developmental tools other than coaching 
  • Understanding competencies and how they are developed
  • Human motivation and the sense of accomplishing 

You as the Coach

  • Characteristics of competent coaches 
  • Your main roles as a coach  
  • Moving away of judgments 
  • You as a role model
  • Mastering the art of questioning 
  • Establishing rapport for enhanced dialogues 
  • Power words and phrases for encouragement 
  • Listening for understanding 
  • The power of positive feedback 

The Coaching Relationship

  • Developing a sense of trust 
  • Keeping discussions confidential 
  • Establishing the parameters for the coaching relationship 
  • Determining the need to coaching as the best intervention 
  • Agreeing on the coachability of the candidate 
  • Defining and Measuring Success
  • Using different techniques for improving coachibility 
  • Agreeing  on meeting times/locations and consistency 

Coaching Models and Approaches

  • The GROW Model 
  • Using visualization 
  • Communicating without a dialogue 
  • Team coaching 
  • Co-coaching 
  • Executive coaching 
  • The Circle Model 
  • The Sustain Model 

The Coaching Process

  • Meeting etiquette 
  • Ensuring alignment with role and department 
  • Agility in shifting between dialogues 
  • Differentiating between facts and feeling 
  • Using the GROW coaching model as a guiding tool 
  • Asking general, leading and reflective questions 
  • Importance of empathy vs sympathy 
  • Resisting the temptation to give advice and taking control 
  • Getting unstuck with unproductive discussions
  • Following up & ending the relationship
Location & Dates
Call us at +971 4 430 8394